Review Guidelines
Our review guidelines ensure that all content on AboutThatVendor is authentic, helpful, and respectful. Please follow these guidelines when writing reviews.
✅ What Makes a Great Review
Do:
- Be honest and fair: Share your genuine experience
- Be specific: Include details about what you liked or disliked
- Be helpful: Focus on information that would help others make decisions
- Be balanced: Mention both positives and negatives when applicable
- Provide context: Explain when and how you interacted with the vendor
- Update if needed: If your experience changes, update your review
❌ What's Not Allowed
Don't:
- Post fake reviews: Reviews must be based on genuine experiences
- Accept compensation: Don't post reviews in exchange for payment or incentives
- Review competitors: Don't post reviews on behalf of competing vendors
- Include personal information: Don't share others' private details
- Use offensive language: Keep it professional and respectful
- Threaten or harass: No threats, hate speech, or bullying
- Spam or advertise: No promotional content or links
- Post irrelevant content: Stay focused on your experience with the vendor
📝 Writing Tips
1. Start with Your Overall Experience
Begin with a summary of whether you'd recommend the vendor and why.
Example: "I would recommend this vendor. They delivered quality products on time and provided excellent customer service."
2. Provide Specific Details
Share details about:
- Product or service quality
- Customer service experience
- Delivery or fulfillment
- Value for money
- Communication and professionalism
3. Be Constructive
If you had a negative experience, explain what went wrong and what could have been better. Constructive feedback helps vendors improve.
4. Keep It Relevant
Focus on your direct experience with the vendor. Avoid discussing unrelated topics or making assumptions about things you didn't experience.
🔍 Review Verification
To maintain trust, we verify reviews through:
- Account verification processes
- AI-powered fraud detection
- Manual review of flagged content
- Purchase or interaction verification (when available)
⚖️ Disputes and Moderation
If You Disagree with a Review
Vendors can respond publicly to reviews. Users can report reviews that violate our guidelines. Our moderation team will investigate and take appropriate action.
Removal Requests
We only remove reviews that:
- Violate our guidelines
- Are proven to be fraudulent
- Contain defamatory or illegal content
- Include private personal information
We do not remove reviews simply because they are negative. Honest criticism is protected.
📱 Social Media Reviews
If you're linking a social media post to a vendor profile:
- Ensure the post is yours or you have permission
- The content must meet the same guidelines as written reviews
- Social posts may be verified through the original platform
🚨 Reporting Violations
If you see content that violates these guidelines, please report it using the flag button on the review or contact us at: moderation@aboutthatvendor.com
📊 Rating System
Our 5-star rating system:
- ⭐ (1 star): Poor experience, major issues
- ⭐⭐ (2 stars): Below average, several problems
- ⭐⭐⭐ (3 stars): Average experience, met basic expectations
- ⭐⭐⭐⭐ (4 stars): Good experience, exceeded expectations
- ⭐⭐⭐⭐⭐ (5 stars): Excellent experience, highly recommend
Thank you for contributing to our community!
Your honest reviews help others make informed decisions and encourage vendors to maintain high standards. Together, we're building a more transparent marketplace.